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Customer Services Manager

Action Challenge, are an International Event Organisers, who specialise in charity and corporate challenge events both in the UK and overseas. We are looking for a Customer Services Manager to manage our small but busy Customer Services team, handling day to day participant questions and queries as well as set new standards. 

This role is an ideal opportunity for a recent graduate to gain experience within a busy and dynamic events company, working on some of the UK’s biggest and most loved challenge events. You will have an office based role, with the opportunity to gain on event experience throughout the year.

Responsibilities & Duties: -

  • Responding to sales & customer questions enquiries, telephone calls, emails
  • Processing of invoices, and record keeping of finances
  • Creating invoices & up keeping finance files
  • Updating and maintaining accurate records of clients
  • Maintain records and file documents for instance; work sheet packs, risk assessments, finance & invoices
  • Deal with any customer complaints
  • Data inputting & record keeping
  • Act as a daily contact point in office for incoming enquiries
  • Assist with general administration associated with challenge events
  • Reporting on data & analysis - excel spreadsheets & online records
  • Support social media strategy

Skills required: -

  • A minimum of 3 years recent experience within a busy office environment
  • Prior experience of line managing a small team 
  • Keen interest and passion in outdoor events, sporting events and challenges
  • Strong IT skills including Microsoft Office Software, including word, excel and outlook
  • Excellent time management skills and ability to focus on tasks set
  • Excellent organisational, communication and interpersonal skills
  • Be able to relate to staff at all levels - engaging and enthusastic manner 
  • Works well under pressure in a very fast paced environment

What we offer: -

  • Salary depending on experience 
  • Initial 3 month probationary period
  • Based in South East London offices (Woolwich)
  • Opportunity to earn more by working on events & overtime
  • Opportunity to gain work experience within a growing and dynamic events company

Please apply directly to with a CV and cover letter, applicatons close 1st August 2019.

Events Organiser Internship

Are you looking to get your foot in the door of mass participation sporting events? We are looking for future Event Managers, Project Planners and those with a passion for the outdoors and the world of sporting events to join our Internship programme.

Over the course of 6 months you will be part of a team delivering the UK’s biggest mass participation series of walks & runs – the Ultra Challenge Series. You will gain experience and a valuable insight into a number of different areas of the events, from planning, preparing, marketing and recruitment to logistics, delivery and on the day organisation.  

A varied and flexible role, your day to day duties will include, but are not limited to the following:

  • Helping to deliver world class charity challenge events
  • Providing quality customer service to our participants and charity partners
  • Prepping equipment, materials and literature ready for event delivery
  • Coordinating the staff teams that work on the events
  • Research, design and innovation
  • Assisting on weekend events throughout the summer events season


The ideal candidate will:

  • A university graduate with a related degree in Events Management or Sports
  • Be enthusiastic, resourceful and proactive with a genuine interest in an event management career
  • Be a graduate with a keen interest in outdoor sports events
  • Be a highly organised multi-tasker
  • Have proven experience in an organisational  role, able to follow process and manage own workload
  • Be confident with good interpersonal skills and good telephone manner
  • Have excellent, demonstrable Excel, Word, and PowerPoint expertise
  • Be a fluent speaker of English and eligible to live and work in the United Kingdom
  • Be excited about working on multiple weekend events (in exchange for lieu/overtime) throughout the event season May – September.


This will be a salaried position, between £19,000 - £23,000 p/a depending on experience.

Please send all CV's to before the 15th July 2019.

UK & International opportunities

Event Managers

Senior Event Managers with proven experience overseeing logistics, coordinating site infrastructure and leading and motivating our event support and volunteer teams.

If you are interested in freelance event management work then please don't hesitate to get in touch via

Event Crew

You are at the core of our ‘on-event’ team, tasked with a variety of different roles over the course of the event from infrastructure set-up to manning information and registrations areas, helping with catering and all of the other diverse jobs at our rest stops. Of course none of these jobs would be complete without giving a cheer to our fundraisers who are making their way through our event.

Please view our UK Staff website and join our database, click here >> Event Staff

Volunteer Trek Masters

As a Trek Master you will be the main support on the route of the challenge, you will be largely situated in between our site rest-stops walking through stages of the route where your care counts the most to our participants. Your role will be varied and can entail everything from interaction with the participants and helping those who need it most, checking routes and signage, static marshalling potential hazards along the route and reporting anything to control. Fundamentally we are looking for experienced walkers to represent Action Challenge on the front-line of the event…. The route!

Join our database, click here >> Trek Masters

Volunteer Cheer Squad

Action Challenge's volunteers are highly valued, bringing positive energy and fun to our events - and most crucially supporting our challengers when they need it most. For many who volunteer with us it is a highly rewarding experience - some have friends and family on the challenge and want to be part of the event, others are perhaps looking for experience within the challenge and events world before taking on more responsibility themselves; others do it because they just love it!

Please view our staff website for more info and join our database, click here >>Volunteer

Expedition Leaders

Since 1999 we’ve organised international charity expeditions in just about every conceivable location. From the Summits of Kilimanjaro, Kenya and Elbrus, to cycle rides across Jamaica, the Rift Valley and Rajasthan, we pride ourselves on working with the best local teams and expedition crew.

We are currently looking for experienced leaders who are highly motivated, organised, well-travelled, insist on customer satisfaction, and have a passion for trekking, to join us on our adventures. Trip leader applicants shouldas a minimum hold a summer Mountain Leader qualification or similar NGB recognised award or have significant experience with groups on Kilimanjaro.

Click here to find out more info and sign up to our database >> Expedition Leaders

UK & Expedition Doctors

Every event we organise is accompanied by an event Doctor. Along with the expedition leaders or site managers, it’s your responsibility to oversee the health and physical well-being of our participants. From running day to day clinics for the challengers and offering words of encouragement where required, to facilitating evacuations in medical emergencies, life is certainly never dull for our event Medics.

In order to qualify successfully as an International medic for Action Challenge, you must be a qualified Doctor with fantastic people skills, a love for the great outdoors, a real desire to help others to achieve their goals and also have personal or professional high altitude experience (3500m+ above sea level). Completion of an Expedition Medical course or similar and previous experience on high altitude treks are also highly desirable as is experience as a medic on an Action Challenge UK event. 

Click here to find out more info and sign up to our database >> Doctors

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